terms & policies

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terms and conditions of use

Welcome to Nume Wellness Club ("Company", "we", "our", "us"). These Terms and Conditions of Use ("Terms") govern your use of our website, mobile applications, and services, including telehealth consultations, IV therapy, injections, and wellness services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. eligibility

You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you meet this requirement.

2. medical disclaimer

The content and services provided by Nume Wellness Club are for informational and wellness purposes only and do not constitute medical advice. Our telehealth and IV therapy services are delivered by licensed healthcare professionals. However, we do not guarantee results or specific outcomes. Always consult with your primary healthcare provider before starting any treatment.

3. user responsibilities

You agree to:

Provide accurate, complete, and current information.
Use the Services only for lawful, personal wellness purposes.
Not misuse, copy, or distribute our content or technology without permission.
Not use the Services if you are in a location where it is prohibited by law.

4. privacy policy

Your use of our Services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our Services, you consent to the practices described in the Privacy Policy.

5. telehealth consent

By using our telehealth services, you acknowledge and consent to receiving health services remotely via technology, which includes limitations such as lack of physical exams and potential for technical failures. You understand that telehealth may not be appropriate for all conditions.

6. payments & refunds

All payments for services rendered by Nume Wellness Club are due at the time of service unless otherwise specified. We accept various forms of payment, including credit/debit cards and other electronic payment platforms.

Refunds may be granted at our sole discretion and only for unused services, provided cancellation is made within the specified time frame outlined in your booking confirmation.

7. cancellations and no-shows

To secure a reservation with Nume Wellness Club, a $100 deposit is required at the time of booking.

Cancellations made more than 72 hours before your scheduled appointment are eligible for a full refund of the deposit.
Cancellations made within 72 hours of the scheduled appointment are non-refundable.
No-shows are non-refundable and may result in loss of future booking privileges.

We encourage you to contact us as soon as possible if you need to reschedule or cancel your appointment.

8. intellectual property

All content, logos, graphics, text, and trademarks on our platform are the property of Nume Wellness Club or its licensors. Unauthorized use is strictly prohibited.

9. limitation of liability

To the fullest extent permitted by law, Nume Wellness Club and its affiliates are not liable for any indirect, incidental, special, or consequential damages resulting from your use of or inability to use our Services.

10. indemnification

You agree to indemnify and hold harmless Nume Wellness Club, its employees, contractors, and agents from any claims, damages, or expenses arising from your use of the Services or your violation of these Terms.

11. modifications to terms

We reserve the right to update or modify these Terms at any time. Continued use of our Services after changes constitutes your acceptance of the revised Terms.

12. governing law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules.

13. contact us

For questions about these Terms, please contact us at:

Nume Wellness Club
Miami, FL
info@feelnume.com
786.685.1004

privacy policy

Effective Date: 05/01/2025

Nume Wellness Club

Miami, FL

info@feelnume.com

786.685.1004

At Nume Wellness Club, your privacy is our priority. This Privacy Policy explains how we collect, use, protect, and share your personal and health information when you visit our website, use our telehealth services, or interact with our mobile IV and wellness services.

1. information we collect

We may collect the following types of information:

Personal Information:

Name, phone number, email address, date of birth, and mailing address
Payment details when booking or purchasing services

Health Information (Protected Health Information - PHI):

Medical history, treatment information, medications, and consultations
Information you share with our licensed professionals through our telehealth or IV services

Technical Data:

IP address, browser type, pages visited, and device information
Cookies and similar technologies to improve website experience

2. how we use your information

We use your information to:

Provide medical and wellness services
Communicate with you (appointment confirmations, health follow-ups, updates)
Process payments and manage billing
Improve and personalize our website and services
Comply with legal, regulatory, and insurance requirements

3. sharing your information

We may share your information:

With licensed healthcare professionals to provide treatment
With third-party service providers (payment processors, technical support)
As required by law (e.g., in response to subpoenas or legal processes)
With your written consent for any other purposes not outlined above

We do not sell your personal or health information.

4. data security

We use administrative, technical, and physical safeguards to protect your information, including:

Encrypted data transmission
Secure servers and restricted access to medical records
Regular audits and HIPAA-compliant security practices

Despite our efforts, no online transmission is 100% secure. You share information at your own risk.

5. your rights

You have the right to:

Access and request a copy of your health records
Request corrections to your information
Request restriction of how we use or disclose your data
Withdraw your consent (where applicable)
File a complaint if you believe your privacy rights were violated

See our HIPAA Notice of Privacy Practices for more detailed rights under HIPAA

6. cookies and tracking

We use cookies and similar tools to:

Track website usage and improve functionality
Save your preferences for future visits
Deliver targeted advertisements (only with your consent)

You can manage cookies through your browser settings.

7. children's privacy

Our services are intended for adults 18 years or older. We do not knowingly collect personal information from children without verified parental consent.

8. third-party links

Our website may contain links to other sites. We are not responsible for the content, privacy practices, or policies of third-party sites.

9. changes to this policy

We may update this Privacy Policy periodically. The latest version will always be posted here with the updated effective date.

10. contact us

If you have any questions or concerns about this Privacy Policy, please contact:

Nume Wellness Club

Miami, FL

info@feelnume.com

786.685.1004

HIPAA Notice of Privacy Practices

Effective Date: 05/01/2025

Nume Wellness Club

Miami, FL

info@feelnume.com

786.685.1004

This Notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

1. your rights

You have the right to:

Get a copy of your health records.
Request corrections to your health records.
Request confidential communication (e.g., by alternative means or locations).
Ask us to limit what we use or share.
Get a list of those with whom we’ve shared your information.
Get a copy of this privacy notice.
Choose someone to act for you (legal guardian or healthcare proxy).
File a complaint if you believe your privacy rights have been violated.

2. our responsibilities

We are required to:

Maintain the privacy and security of your protected health information (PHI).
Provide you with a copy of this Notice.
Follow the duties and privacy practices described in this Notice.
Notify you if a breach occurs that may have compromised the privacy or security of your information.

3. how we may use and share your information

We may use and share your information as we:

Treat you (e.g., share information with doctors, nurses, or specialists involved in your care).
Run our organization (e.g., improve your care, train staff, manage operations).
Bill for your services (e.g., send billing info to your health insurance provider).

Other examples include:

Public health and safety (e.g., reporting adverse reactions, preventing disease spread).
Research (with your consent or as permitted by law).
Legal compliance (e.g., with court orders or subpoenas).
Workers’ compensation, law enforcement, and other government functions.
Organ and tissue donation requests.
Medical examiner or funeral director requests.
Addressing abuse, neglect, or domestic violence.

We will never sell your information or use it for marketing without your written permission.

4. our commitment to you

At Nume Wellness Club, we take your privacy seriously. We implement safeguards and follow best practices to ensure the confidentiality and integrity of your protected health information.

5. changes to this notice

We may update this Notice at any time. The updated Notice will apply to all past, present, and future PHI and will be posted on our website with the effective date.

6. complaints

f you feel your rights are violated, you can contact us at:

Nume Wellness Club

Miami, FL

info@feelnume.com

786.685.1004

You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at www.hhs.gov/ocr/privacy/hipaa/complaints/. We will not retaliate against you for filing a complaint.

FDA Disclaimer

The statements made by Nume Wellness Club regarding IV therapy, vitamins, supplements, and wellness services have not been evaluated by the Food and Drug Administration (FDA). These services are not intended to diagnose, treat, cure, or prevent any disease.

All therapies provided by Nume Wellness Club are administered by licensed healthcare professionals and are intended solely for wellness and hydration purposes. Always consult your physician before starting any wellness program, especially if you have a medical condition or are taking prescription medications.

Individual results may vary.

treatments